Bank Managed Withdrawals

Year 2023
Category Product Optimization
Project Goal

I have led a product optimization plan with top partner banks in the Middle East and Africa in relation to their withdrawal capabilities on digital wallets:

  • API's migration to the latest stacks
  • Training on best practices for Risk Management
  • Playbook with SOP's to enhance internal training
  • Relaunch of Business support tiers by dedicated Salesforce queues
  • Execution of Rev share programs
  • Agile project plan to get approval from Legal, Compliance, and Risk about enhancements on fraud prevention